Paid subscription - Not premium?
Piotr
New Member
Posts: 4
10 years 3 months ago - 10 years 3 months ago #286
by Piotr
Still doesn't work for me :/ Maybay Paypal transaction ID will help:
Unique Transaction ID #97A85050RS256354E
Edit: FIXED
Replied by Piotr on topic [Solved] Paid subscription - Not premium?
Hi Guys
Everything should be working again. Check your e-mails for an explanation!
Best regards,
Andrés.
Still doesn't work for me :/ Maybay Paypal transaction ID will help:
Unique Transaction ID #97A85050RS256354E
Edit: FIXED
Last edit: 10 years 3 months ago by Piotr.
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Eduardo Mena
Junior Member
Posts: 31
10 years 3 months ago #287
by Eduardo Mena
Replied by Eduardo Mena on topic [Solved] Paid subscription - Not premium?
Hi!
The problem was also solved for me.
The thing that's still bugging me is that the only way to communicate with support was through a twitter direct message. The support form on the website won't be any good, at least if you don't have a premium account... In my case, I did pay for a premium subscription but it didn't reflect in my account, so I wasn't eligible for premium support...
I really hope that support issues get fixed. Even when Component Creator is a great tool, you start losing confidence in giving them your money after you have the same issue twice...
The problem was also solved for me.
The thing that's still bugging me is that the only way to communicate with support was through a twitter direct message. The support form on the website won't be any good, at least if you don't have a premium account... In my case, I did pay for a premium subscription but it didn't reflect in my account, so I wasn't eligible for premium support...
I really hope that support issues get fixed. Even when Component Creator is a great tool, you start losing confidence in giving them your money after you have the same issue twice...
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Andres Maeso
Platinum Member
Posts: 338
10 years 3 months ago #288
by Andres Maeso
Andrés Maeso
Customer relations manager at Joomla Component Creator.
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Replied by Andres Maeso on topic [Solved] Paid subscription - Not premium?
Hi!
Piotr: I can see your account is already Premium.
Eduardo: Bug reports like this are always available for non-premium users. We wouldn't stop fixing an issue like this just because it's a free user who reports it!
Piotr: I can see your account is already Premium.
Eduardo: Bug reports like this are always available for non-premium users. We wouldn't stop fixing an issue like this just because it's a free user who reports it!
Andrés Maeso
Customer relations manager at Joomla Component Creator.
This email address is being protected from spambots. You need JavaScript enabled to view it.
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