Paid subscription - Not premium?

Piotr

New Member

Posts: 4

10 Anni 3 Mesi fa - 10 Anni 3 Mesi fa #286 da Piotr

Risposta da Piotr al topic [Solved] Paid subscription - Not premium?

Andres ha scritto:
Hi Guys

Everything should be working again. Check your e-mails for an explanation!

Best regards,

Andrés.

Still doesn't work for me :/ Maybay Paypal transaction ID will help:
Unique Transaction ID #97A85050RS256354E

Edit: FIXED

Ultima Modifica 10 Anni 3 Mesi fa da Piotr.

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Eduardo Mena

Junior Member

Posts: 31

10 Anni 3 Mesi fa #287 da Eduardo Mena

Risposta da Eduardo Mena al topic [Solved] Paid subscription - Not premium?

Hi!
The problem was also solved for me.
The thing that's still bugging me is that the only way to communicate with support was through a twitter direct message. The support form on the website won't be any good, at least if you don't have a premium account... In my case, I did pay for a premium subscription but it didn't reflect in my account, so I wasn't eligible for premium support...
I really hope that support issues get fixed. Even when Component Creator is a great tool, you start losing confidence in giving them your money after you have the same issue twice...

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Andres Maeso

Platinum Member

Posts: 338

10 Anni 3 Mesi fa #288 da Andres Maeso

Risposta da Andres Maeso al topic [Solved] Paid subscription - Not premium?

Hi!

Piotr: I can see your account is already Premium.

Eduardo: Bug reports like this are always available for non-premium users. We wouldn't stop fixing an issue like this just because it's a free user who reports it!

Andrés Maeso
Customer relations manager at Joomla Component Creator.

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