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[SOLVED] Problem with Premium Account

Piotr

New Member

Posts: 4

10 år 3 måneder dager siden - 10 år 3 måneder dager siden #278 av Piotr

[SOLVED] Problem with Premium Account opprettet av Piotr

Edit : Problem solved

Hello,

I hate sending several messages about the same problem and use media that are not appropriate for this kind of information.
Still, I used contact form twice last week and got no response.

I have a problem with getting a premium account for Component Creator.

Short story: I apllied discount coupon, I paid for 1 month using paypal and .... nothing happend. Paypal account has been debited (Payment has status says "completed"), so was my bank account, but no premium account has been granted!

Please give me information whom should I contact to solve this problem, that is, get a premium account or my money back.

I've sent all details about paypal transaction in both previous messages.

Regards,
Piotr

Last edit: 10 år 3 måneder dager siden by Piotr. Grunn: Fixed

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Andres Maeso

Platinum Member

Posts: 338

10 år 3 måneder dager siden #291 av Andres Maeso

Besvart av Andres Maeso i emne [SOLVED] Problem with Premium Account

Hi Piotr

Thanks for marking this as solved. We were on holiday until last monday and got to work on it since the first minute. I am glad that everything is fine now!

Regards,

Andrés.

Andrés Maeso
Customer relations manager at Joomla Component Creator.

Denne e-postadressen er beskyttet mot programmer som samler e-postadresser. Du må aktivere javaskript for å kunne se den.

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Tom

New Member

Posts: 2

10 år 2 måneder dager siden - 10 år 2 måneder dager siden #341 av Tom

Besvart av Tom i emne Problem with Premium Account

I have a similar issue. I paid for premium account in a few months ago but when i login and try to publish my component I get the note on the top:

NOTE: In order to build this component, you will need to upgrade your account or remove some tables.

As you can see I paid premium back in July.

10 July 2014	One month Premium Access	€29.00
11 July 2014	One Year Premium Access	€182.40

Please help, I really need to finish my project
Thanks
Sean

Last edit: 10 år 2 måneder dager siden by Tom.

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