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Helpers Class
Yonder Media
Nieuw lid
Posts: 7
8 jaren 8 maanden geleden #1243
door Yonder Media
Beantwoord door Yonder Media in topic Helpers Class
Thanks Emelia, your solution worked. I'm appalled that the creators have not sorted this out after so many people have complained (myself included, repeatedly).
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Andres Maeso
Platinum-lid
Posts: 338
8 jaren 8 maanden geleden #1245
door Andres Maeso
Andrés Maeso
Customer relations manager at Joomla Component Creator.
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Beantwoord door Andres Maeso in topic Helpers Class
Hi
Please allow me to apologize for any issue this bug series might have caused to you. We are sorry to have failed to fix them as soon as we would have liked to so we are extending your premium subscriptions 1 week.
We feel we owe you an explanation. We performed a refactoring of the helper class in front-end at the beginning of last week. This created an issue that wasn't totally fixed the first time we received the bug as enabling SEF caused another issue. This was also fixed and every user that had reported the bug via ticket told us it was working again.
Every new change uploaded is previously tested but there're virtually unlimited components settings combinations so it's easy for us to miss something. What we do try is to upload new changes in office hours so we can fix every bug that is reported by our ticket system. There're several people watching our ticket system every hour (in our working hours) so the chances of us fixing something are higher if you use the contact form, hence this sticked warning www.component-creator.com/en/forum/commu...ost-bug-reports-here
Please let us know if there's anything else we can help you with.
Best regards,
Andrés.
Please allow me to apologize for any issue this bug series might have caused to you. We are sorry to have failed to fix them as soon as we would have liked to so we are extending your premium subscriptions 1 week.
We feel we owe you an explanation. We performed a refactoring of the helper class in front-end at the beginning of last week. This created an issue that wasn't totally fixed the first time we received the bug as enabling SEF caused another issue. This was also fixed and every user that had reported the bug via ticket told us it was working again.
Every new change uploaded is previously tested but there're virtually unlimited components settings combinations so it's easy for us to miss something. What we do try is to upload new changes in office hours so we can fix every bug that is reported by our ticket system. There're several people watching our ticket system every hour (in our working hours) so the chances of us fixing something are higher if you use the contact form, hence this sticked warning www.component-creator.com/en/forum/commu...ost-bug-reports-here
Please let us know if there's anything else we can help you with.
Best regards,
Andrés.
Andrés Maeso
Customer relations manager at Joomla Component Creator.
Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken.
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