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Hi,

I should've replied to this earlier, but I wanted to say the support here has been good for me, especially this year.

I have been a premium subscriber for 2 years now, and it has saved me heaps of time.

I think it's time to move away from this support system of sending email that can't be tracked. In the past I have sent in more than one email that was never answered as a paid subscriber. One of the main reason I didn't renew my annual subscription was this problem of getting support from this email system that does not work. Once we send that email we never know if you reached you or not and we have no way to reach you that to send the email again and again. Hey it's just a suggestion to try and make this great Component Creator better for us all.


Thank you for the great work you are doing with Component Creator.

Hi

We are aware of the issue and working in a better new system. Normally you should get an automatic answer from our ticket system with an id. This answer is proof that the e-mail has arrived to our system properly. We always try to answer all tickets in less than 2 working days so if you haven't received an answer between that timeframe, something might be wrong.

Sorry for any issues that the malfunctioning of our ticket system may have caused to you.